Customer Care
A saree has to feel right in your hands, not only on a screen. If a piece is not what you hoped for, write to us within 7 days of delivery and we will do our best to put it right.
You can request a return or exchange within 7 days of your parcel being delivered.
The saree must come back unworn and unwashed, with its original tags and packaging, and with no fall, pico, or blouse stitching done. Once a saree has been cut or stitched to your measurements we can no longer take it back.
Message us on WhatsApp — +91 6282708501 — or use our contact page, with:
We will confirm your request and share the return address at our Trivandrum atelier. Please do not send anything back before we have confirmed, as unannounced parcels can go astray.
Within the same 7-day window you can exchange a saree for another piece, subject to availability — our sarees are hand-embroidered in very small numbers, so we cannot promise the same design twice.
If the new piece costs more, we will send you a payment link for the difference. If it costs less, we refund the difference to your original payment method.
Once the saree reaches us and passes inspection, we raise your refund to the original payment method. Banks usually take a further 7–10 working days to show it on your statement.
The original delivery charge is not refunded, and the cost of sending the saree back to us is yours — unless the piece arrived damaged or we sent the wrong item, in which case we cover both.
Please tell us within 48 hours of delivery if your parcel arrives damaged or contains the wrong saree, and include photographs of the piece and the outer packaging.
We treat these as our mistake: we arrange and pay for the return, and you choose between a replacement or a full refund including delivery.
