Frequently Asked Questions

Yes. Every motif on our sarees is sketched, traced, and embroidered by hand at our atelier in Trivandrum. That means small variations in stitch and placement between pieces — they are the mark of a hand-finished saree rather than a fault.

Our machine embroidery designs are a separate range: those are digital files you stitch on your own machine.

It depends on the piece. Each product page lists the blouse details in its specifications, so please check there before ordering. Where a blouse piece is included it is unstitched unless the page says otherwise.

Within India, standard delivery is Rs. 99 per order, and orders above Rs. 4,999 ship free. International delivery is a flat Rs. 1,800. Full details are on our Shipping & Delivery page.

We dispatch within 2–3 working days and email you a courier tracking link as soon as the parcel leaves us. If you ordered while signed in, your orders and tracking links are also in your Hangerloom account. Nothing arrived? Send your order number to +91 6282708501.

We do. International orders are a flat Rs. 1,800 for delivery. Import duties, VAT, and local taxes are set by your own country and are paid directly to the courier on delivery, so we cannot quote them in advance.

Yes, within 7 days of delivery, as long as the saree is unworn, unwashed, still has its tags and packaging, and has not had fall, pico, or blouse stitching done. See Returns & Exchanges for the full process.

• Dry clean the first time. After that, if dry cleaning is not possible, hand wash gently in cold water with a silk-suitable detergent or baby shampoo.
• Never machine wash, wring, or tumble dry, and never scrub the embroidery.
• Dry flat in the shade, away from direct sun.
• Iron on medium heat from the reverse, avoiding the embroidered areas.
• Store folded in a breathable cotton or muslin cover and refold along a different line every few months.

They are digital files, so nothing is posted and no delivery charge is added. Your download link appears on the order confirmation page and in your confirmation email as soon as payment completes.

Please check that your machine reads the format and that the design fits your hoop before you begin, and stitch a test run on a scrap of the same fabric. The file is yours to stitch on items you make, but please do not resell or redistribute the file itself.

Bespoke work is what we love most. Message us on WhatsApp — +91 6282708501 — with the fabric, colours, and motifs you have in mind, and we will talk you through what is possible, what it costs, and how long it will take.

All the payment options available for your location are shown at checkout before you confirm your order. Payments are processed on Shopify's secure hosted checkout — we never see or store your card details.